R2R Care Limited (R2R Care Ltd) needs to collect and use certain types of information about the Individuals or Service Users who come into contact with (R2R Care Ltd) in order to carry on our work. This personal information must be collected and dealt with appropriately whether is collected on paper, stored in a computer database, or recorded on other material and there are safeguards to ensure this under the Data Protection Act 1998.

R2R Care Limited is the Data Controller under the Act, which means that it determines what purposes personal information held, will be used for. It is also responsible for notifying the Information Commissioner of the data it holds or is likely to hold, and the general purposes that this data will be used for.

R2R Care Ltd may share data with other agencies such as the local authority, funding bodies, and other voluntary agencies. The Individual/Service User will be made aware in most circumstances how and with whom their information will be shared. There are circumstances where the law allows R2R Care Ltd to disclose data (including sensitive data) without the data subject’s consent. These are:
a) Carrying out a legal duty or as authorized by the Secretary of State
b) Protecting vital interests of an Individual/Service User or another person
c) The Individual/Service User has already made the information public
d) Conducting any legal proceedings, obtaining legal advice or defending any legal rights
e) Monitoring for equal opportunities purposes – i.e. race, disability or religion
f) Providing a confidential service where the Individual/Service User’s consent
cannot be obtained or where it is reasonable to proceed without consent: e.g. where we would wish to avoid forcing stressed or ill Individuals/Service Users to provide consent signatures.

R2R Care Ltd regards the lawful and correct treatment of personal information as very important to successful working, and to maintain the confidence of those with whom we deal. R2R Care Ltd intends to ensure that personal information is treated lawfully and correctly To this end, R2R Care Ltd will adhere to the Principles of Data Protection, as detailed in the Data Protection Act 1998. Specifically, the Principles require that personal information:
a) Shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met,
b) Shall be obtained only for one or more of the purposes specified in the Act, and shall not be processed in any manner incompatible with that purpose or those purposes,
c) Shall be adequate, relevant and not excessive in relation to those purpose(s)
d) Shall be accurate and, where necessary, kept up to date,
e) Shall not be kept for longer than is necessary
f) Shall be processed in accordance with the rights of data subjects under the Act,
g) Shall be kept secure by the Data Controller who takes appropriate technical and other measures to prevent unauthorized or unlawful processing or accidental loss or destruction of, or damage to, personal information,
h) Shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of Individuals/Service Users in relation to the processing of personal information.
R2R Care Ltd will, through appropriate management and strict application of criteria and controls:
• Observe full conditions regarding the fair collection and use of information
• Meet its legal obligations to specify the purposes for which information is used
• Collect and process appropriate information, and only to the extent that it is needed
to fulfill its operational needs or to comply with any legal requirements
• Ensure the quality of information used
• Ensure that the rights of people about whom information is held, can be fully exercised under the Act. These include:
 The right to be informed that processing is being undertaken,
 The right of access to one’s personal information
 The right to prevent processing in certain circumstances and
 The right to correct, rectify, block or erase information that is
 regarded as wrong information)
• Take appropriate technical and organizational security measures to safeguard personal information
• Ensure that personal information is not transferred abroad without suitable safeguards
• Treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for information
• Set out clear procedures for responding to requests for information

Informed consent is when
• An Individual/Service User clearly understands why their information is needed, who it will be shared with, the possible consequences of them agreeing or refusing the proposed use of the data
• And then gives their consent.
R2R Care Ltd will ensure that data is collected within the boundaries defined in this policy. This applies to data that is collected in person, or by completing a form. When collecting data, R2R Care Ltd will ensure that the Individual/ServiceUser:
a) Clearly understands why the information is needed
b) Understands what it will be used for and what the consequences are should the Individual/Service User decides not to give consent to the processing
c) As far as reasonably possible, grants explicit consent, either written or nonverbal for data to be processed
d) Is, as far as reasonably practicable, competent enough to give consent and has given so freely without any duress
e) Has received sufficient information on why their data is needed and how it will be used

Information and records relating to service users will be stored securely and will only be accessible to authorised staff and volunteers.
Information will be stored for only as long as it is needed or required by statute and will be disposed of appropriately. It is R2R Care Ltd responsibility to ensure all personal and company data is non-recoverable from any computer system previously used within the organization, which has been passed on/sold to a third party.

All Individuals/Service Users have the right to access the information R2R Care Ltd holds about them. R2R Care Ltd will also take reasonable steps to ensure that this information is kept up to date by asking data subjects whether there have been any changes. In addition, R2R Care Ltd will ensure that:
• It has a Data Protection Officer with specific responsibility for ensuring compliance with Data Protection
• Everyone processing personal information understands that they are contractually responsible for following good data protection practice
• Everyone processing personal information is appropriately trained to do so
• Everyone processing personal information is appropriately supervised
• Anybody wanting to make enquiries about handling personal information knows what to do
• It deals promptly and courteously with any enquiries about handling personal information
• It describes clearly how it handles personal information
• It will regularly review and audit the ways it hold, manage and use personal information
• It regularly assesses and evaluates its methods and performance in relation to handling personal information
• All staff are aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them This policy will be updated as necessary to reflect best practices in data management, security and control and ensure compliance with any changes or amendments made to the Data Protection Act 1998.
In case of any queries or questions in relation to this policy please contact the
R2R Care Ltd Data Protection Officer at dev@r2rcare.co.uk

At R2R Care Limited, we are committed to operating at the highest standards of ethical conduct. Accordingly, we have implemented a Code of Ethics which all employees, and our partner agencies, commit to upholding as part of all their Company business. The principles of this policy are outlined below: For convenience we have used the term “we” to refer to R2R Care Ltd and also our associates and partners.

We comply with all relevant legislation, statutory and non-statutory requirements and official guidance whilst providing services to our clients and candidates.

We act honestly in dealings with all stakeholders. This includes fair representation of our positions, truthful advertising, and the provision of a comprehensive and full explanation of fees in advance of any client work being carried out.

We act in accordance with the NHS Employers Code of Practice for International Recruitment. We abide by all relevant legislation and provide all relevant information to job seekers and clients. No charges will be made by R2R Care Ltd or our associates to candidates for recruitment services rendered. All interactions with overseas job seekers are conducted observing the highest principles of integrity, professionalism, and fairness.

We respect diversity and do not unfairly discriminate against people. The provision of our professional services is not affected by religion, race, gender reassignment, sex, sexual orientation, disability, age, identity, marital status, or any other factors.

We have a range of safeguarding interventions in place to ensure that we operate with care and due diligence. Our processes are well-documented for accurate compliance tracking purposes, and data privacy is paramount to all we do.

Bribery is understood to mean a financial or other incentive for action that is unethical, illegal, a breach of trust, or improper in any way. All forms of bribery are strictly prohibited. We do not give or offer any payment, hospitality, gift, or other benefit in expectation of a business advantage in return. We do not accept any offer from a third party that is known or suspected to have been given with the expectation that a business advantage will result. We do not give any facilitation payments to government officials in any country to facilitate or speed up a routine or necessary procedure.

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.
R2R Care Ltd has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.
We expect the same high standards from all of our contractors, suppliers and other business partners, and as part of our contracting processes, in the coming year we will include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.
This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.
This policy does not form part of any employee’s contract of employment and we may amend it at any time.

R2R Care Ltd has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it.
R2R Care Ltd has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.
Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given adequate and regular training on it and the issue of modern slavery in supply chains.
You are invited to comment on this policy and suggest ways in which it might be improved. Comments, suggestions and queries are encouraged and should be addressed to the Managing Director.

You must ensure that you read, understand and comply with this policy. The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the responsibility of all those working for us or under our control.
You are required to avoid any activity that might lead to, or suggest, a breach of this policy. You must notify your line manager OR a company Director as soon as possible if you believe or suspect that a conflict with this policy has occurred or may occur in the future.
You are encouraged to raise concerns about any issue or suspicion of modern slavery in any parts of our business or supply chains of any supplier tier at the earliest possible stage.
If you believe or suspect a breach of this policy has occurred or that it may occur, you must notify your line manager or company Director OR report it in accordance with our Whistleblowing Policy as soon as possible.
You should note that where appropriate, and with the welfare and safety of local workers as a priority, we will give support and guidance to our suppliers to help them address coercive, abusive and exploitative work practices in their own business and supply chains.
If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions within any tier of our supply chains constitutes any of the various forms of modern slavery, raise it with your line manager or company Director.
We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains.
Detrimental treatment includes dismissal, disciplinary action, threats or other unfavourable treatment connected with raising a concern.
If you believe that you have suffered any such treatment, you should inform your line manager immediately. If the matter is not remedied, and you are an employee, you should raise it formally using our Grievance Procedure, which can be found in the current employee handbook.
This Modern (Anti) Slavery Policy and Statement is intended for use in all countries, especially the United Kingdom were R2R Care Ltd operates either through its agents or directly.

Training on this policy, and on the risk our business faces from modern slavery in its supply chains, forms part of the induction process for all individuals who work for us, and updates will be provided using established methods of communication between the business and you.
Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.

Any employee who breaches this policy will face disciplinary action, which could result in dismissal for misconduct or gross misconduct. We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.